Services
What we deliver
We help businesses attract and look after customers, and make everyday work easier.
Start with a specific problem or a discovery day to explore the opportunities. We build on the tools you already use and stay involved through delivery.
Jump to a service
Attract and look after customers
Before customers get in touch, when they call, and when they email or fill in a form.
Websites and AI search
Help customers find you, understand your services and get in touch.
Customers can now turn to AI assistants such as ChatGPT and Claude to find services, compare providers and decide who to contact, alongside familiar tools such as Google.
What will they discover about your business?
We help you make that information clear and useful, so customers can understand what you offer, see why you’re worth considering and take the next step.
We review your website and the business information behind it, looking at:
- What you do and where you work. Clear service descriptions, areas covered and answers to common customer questions.
- Why customers should choose you. Relevant experience, qualifications and real examples of your work.
- How people get in touch. Straightforward routes to call, request a quote or book, with clear forms and next steps.
- Whether your information agrees. Consistent details across your website and key business profiles.
You’ll get a short written specification of the agreed improvements for whoever looks after your website. If you’re planning a rebuild, we can prepare the brief before design starts and review the work at agreed milestones.
AI search tools decide what to show. We focus on what you can control: useful information, an accessible website and easy ways to get in touch.
A stronger foundation for an AI Voice Agent
The same approved information can power an AI Voice Agent, helping it answer callers’ questions, explain your services and capture enquiries. We agree how that information will stay up to date as your business changes.
AI Voice Agents
Answer more calls and give callers a useful next step.
An AI Voice Agent can answer when your team is busy or unavailable, find out what the caller needs and help them move forward.
It suits a main line that’s losing calls to a menu, sending them to the wrong extension or ringing out after hours.
Depending on your connected systems, your agent can:
- Answer common questions using approved business information.
- Put callers through to the right person.
- Capture enquiry details and callback requests.
- Take bookings through a connected appointment system.
- Handle out-of-hours calls according to your opening patterns and agreed instructions.
Hear an example call
Topsham Electrical takes a booking
A customer calls the fictional Topsham Electrical about a flickering light and arranges a visit. This is a demonstration, not a real customer call.
52 seconds. Nothing plays until you press play.
Transcript of the example call
Try it with your team first
Your staff test realistic calls on a separate number over two to four weeks, without affecting customer calls. You receive a written recommendation on whether to proceed and what needs adjusting.
We check phone-system compatibility and agree how callers reach a person. Direct lines and handsets can usually stay.
Customer enquiries and follow-up
Keep email and web enquiries moving, from the first message to the next action.
A busy shared inbox can leave customers waiting and your team repeatedly sorting and chasing information.
We help organise enquiries and prepare responses by:
- Sorting messages and directing them to the right person.
- Checking for missing details and drafting a reply.
- Bringing relevant customer or order information into view.
- Creating tasks and reminders so the next action is clear.
- Connecting website and phone enquiries to the systems your team uses.
A quote request could arrive with missing details flagged and a draft reply ready for review.
Your team reviews messages before sending unless you’ve agreed that a particular response can be automated.
Make everyday work easier
Connect information and reduce repeated effort.
Business reporting
Spend less time assembling reports and more time using them.
Recurring reports often mean gathering figures from several systems and rebuilding the same spreadsheets or presentations.
Your existing systems
Finance, sales and operations
AI-assisted preparation
Reporting streamlined. Commentary drafted.
Your team reviews
Figures and commentary checked before sharing
Commentary is drafted where the data supports it. Your team reviews and approves the report.
We help streamline that work by:
- Bringing information together from your existing systems.
- Automating repeatable preparation and formatting.
- Drafting commentary that highlights changes and points needing attention.
Depending on the process and the quality of the source data, work that takes days can sometimes be reduced to hours or less.
Order, stock and delivery admin
Reduce the updates, chasing and re-keying around every order.
Delivery updates, stock checks and courier chasing can take up more time as your business grows.
We connect the systems that already hold this information, so routine updates happen automatically and people step in only where a decision is needed.
For example, a delivery update could be recorded against the relevant order and flagged to the team when it affects a customer commitment.
If the data isn’t complete or consistent enough to rely on, we’ll say so and help put that right first.
Knowledge and know-how
Help your team find the right information and use the expertise you already have.
Knowledge may be scattered across documents and customer records, or held in one colleague’s head.
We help make that knowledge easier to use by:
- Making existing information searchable in plain language.
- Capturing practical expertise from the people who hold it.
- Creating guided tools for repeatable decisions and processes.
A newer colleague could follow guided questions to identify a product specification, with clear points to ask an expert.
We agree who can access the information and how it will be checked and kept current.
How we deliver
Start with the business need
We agree what needs to improve and how we’ll assess the result.
Build on what you have
We build on the systems you already have wherever that makes sense, and we’ll tell you plainly when something needs changing.
Bring in specialists when needed
We build automations, assistants and integrations. For specialist projects, such as a portal or computer vision system, we prepare the brief, help you compare costed proposals and manage delivery.
You’ll know who’s responsible before work starts.
Test with your team
Before anything goes live, we agree what information it can access, test it with your team and make it clear when a person needs to take over.
Support after launch
We help your team get comfortable with the system, with practical training, clear instructions and support during the first month. If you’d like ongoing help, we can agree a business-hours care arrangement covering regular checks and minor adjustments. Before launch, we’ll agree who handles technical issues and how your team can keep working if the system is unavailable.
Where would you like to start?
Have a specific problem in mind?
Tell us what’s taking too much time, frustrating customers or holding the business back.
Want help deciding where AI could make a difference?
Our discovery day helps identify opportunities and prioritise practical next steps.
